WHAT IS BUSINESS COMMUNICATIONS?
Mastering Communication Skills
Communications skills can endear you among your peers, raise your value among your superiors, and bring admiration from those subordinate to you. How well you articulate, and how you write, will demonstrate the kind of respect others give to you.
This is not a science, but an art. Good communicators often inspire trust and respect, creating a more positive work environment.
BUSINESS COMMUNICATION SKILLS
Key Principles of Effective Communication
Practice the Art of Listening
Listening is not just about keeping quiet when others speak. It is about silencing your phone, paying close attention and jotting down mental notes. Turn off your internal dialogue and tune in to what others are saying. Repeat what you have heard so you know, and your audience knows that you were paying attention. While techniques can be learned, the nuance of communication relies on understanding emotions, context, and audience body language, making it an art form.
Human Capital as a Growth Driver
Lecture-type communications and monologues do not belong in business communications. Create an environment where everyone feels comfortable voicing their opinions. This can lead to more innovative solutions and a sense of ownership among team members. Value the diverse backgrounds and experiences of team members. Different viewpoints can enrich discussions and lead to more effective problem-solving. While collaboration is key, always stick to clear objectives for discussions to keep everyone focused and productive. Repeat what you have heard so you know, and your audience knows that you were paying attention. While techniques can be learned, the nuance of communication relies on understanding emotions, context, and audience body language, making it an art form.
Handle Sensitive Issues Promptly
Allowing a situation to fester is a recipe for a breakdown in communications. Timeliness is crucial. Always address an issue as soon as it pops up, instead of waiting till it grows into a complex and sensitive matter that requires more draconian solutions. A quick, direct and face-to-face discussion can resolve any interpersonal or professional issue without losing sight of a desirable outcome.
